I've spoken to her before, and yes, I can confirm that she is indeed quite pleasant to talk to.

[...And also probably has the patience of a saint, if she's actually managed to put up with listening to the way Cilan kind of rambles at her when talking or writing letters to her...]

I'll try to get in contact with her again, and once I've gotten her opinion on the idea of representatives here, I'll be sure to let you know what she says.